Frequently Asked Ques

How do I order?

Click the "Add to Cart" button to add your selected products to your cart. After completing your shopping, go to the cart page and click the "Checkout" button to complete the transaction.

Is my payment information secure?

Absolutely! Our payment processing system is 100% secure. Our technical internet security team is dedicated to providing you with a safe and reliable shopping experience.

When will I receive my items?

Once our team has processed your order within 1-3 business days, you will receive a shipping confirmation emailed to your address.

Is order tracking available?

Yes! You will receive a tracking number after your purchase.

How much is the shipping cost?

Shipping costs depend on where your package is shipped from. You will be able to see the shipping cost after adding your shipping address on the checkout page.

If I order multiple items, will they be shipped in the same package?

Usually, multiple items are packaged in separate packages.

What is your return policy?

If you are not satisfied with your product, please contact our customer service department, and we will do our best to help resolve the issue.

What are your contact details?

If you need to contact us, please fill out this contact form or send an email to lotusbiedermann15@outlook.com. Our dedicated team of customer service representatives looks forward to assisting you.